Customer Care
Returns & Refunds
If something is wrong with your bag, we will make it right.
Damaged, defective or wrong item
Email us within 30 days of delivery with your order number and a photo. We will send a replacement or a full refund, and you will not pay any return shipping.
Changed your mind
You can return unused items in their original condition within 30 days of delivery. Email us first and we will send return instructions. Return shipping is paid by the customer.
Refund timing
Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to show it.