Customer Support
Contact Us
Questions about a bag, sizing or your order? We are happy to help.
Check FAQ before opening a ticket
Most shipping, refund, and payment questions are answered instantly in FAQ.
Support Channel
Email support with your order ID and request details so our team can help quickly.
Typical response time: We reply within 1 business day.
Before You Contact Us
- Have your order number ready if you are asking about an order.
- For a different color, email us within 12 hours of ordering.
Quick Answers Before Contacting Support
These answers resolve the most common pre-support questions and reduce response wait time.
How much is shipping?
A flat US$9 per order, and free on orders of US$69 or more.
Will my paddles fit?
Every bag we sell fits standard pickleball paddles. Where we know the exact number, the product page says how many paddles it holds.
Do you have bags with a shoe compartment?
Yes. See our Pickleball Bags with Shoe Compartment collection; each bag there has a separate pocket for shoes.